Terms and Conditions Raksasawin
– Complete User Platform Guide

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and raksasawin ("Platform", "We"). By accessing the website, registering an account, making a deposit, or using any feature on the raksasawin platform, you automatically confirm that you have read and fully understood these Terms.

These Terms apply together with Privacy Policy and Responsible Gaming Policy raksasawin, all of which together form a single, inseparable agreement between the User and the Platform.

To register and use raksasawin services, you must meet all of the following eligibility requirements without exception:

• Minimum age of 18 — Raksasawin strictly prohibits access for users under 18 years of age. Age verification is conducted as part of the mandatory KYC (Know Your Customer) process.
• Full legal capacity — You must have the legal capacity to enter into a binding agreement under the laws applicable in your country of residence.
• Not a restricted region — You are responsible for ensuring that your use of raksasawin services does not violate any local laws applicable in your region.
• Not currently enrolled in a self-exclusion program — Users who have previously submitted a self-exclusion request are not permitted to register a new account while the exclusion period remains active.

Raksasawin reserves the right to request identity verification documents (national ID, passport, or other official documents) at any time to ensure compliance with these eligibility requirements. Failure to complete identity verification may result in account suspension and delays in transaction processing.

Each user is only permitted to have one (1) active account at raksasawin. Creating multiple accounts — for any reason, including claiming bonuses more than once — is a serious violation that will result in the permanent blocking of all associated accounts along with their entire balances.

You are fully responsible for the security of your account login credentials. Never share your username, password, or OTP code with anyone, including those claiming to be raksasawin staff. Our team will never request your login information through any channel.

Information provided during registration must be accurate and current. Use of false identity or misleading information will result in account cancellation without compensation. Raksasawin reserves the right to reverify account data at any time, especially when processing large withdrawals.

Raksasawin provides a wide range of payment methods integrated with Indonesia's banking system and digital wallets. All deposits are processed in real time, while withdrawals are processed within 5–60 minutes depending on the chosen method.

• Payment method available include local bank transfers (BCA, BRI, BNI, Mandiri), GoPay, OVO, DANA, and other registered digital wallets.
• Account holder name used for deposits and withdrawals must match the name registered on the raksasawin account. Transactions from accounts held under a third party's name will not be processed.
• Minimum deposit and withdrawal limits apply based on the selected method and will be displayed transparently before the transaction is confirmed.
• Raksasawin charges no transaction fees on the platform's end for standard deposits and withdrawals. Any fees that may appear are network fees charged by the bank or digital wallet provider.

Raksasawin offers a variety of bonus and promotion programs to eligible users. Each bonus carries specific terms that must be met before the bonus or any winnings derived from it can be withdrawn.

• Turnover (rollover) requirements must be completed within the specified time frame. Bonuses that do not meet the requirements within the set deadline will be automatically forfeited.
• Welcome bonus is valid for new members making their first deposit only and may be claimed once per user.
• Bonus Abuse — including creating multiple accounts to claim bonuses repeatedly, coordinating between accounts to meet requirements, or other manipulative methods — will result in the cancellation of all related bonuses and accounts.
• Raksasawin reserves the right modify, suspend, or discontinue any promotion without prior notice, except for bonuses already actively claimed by users.

Full details of each bonus requirement — including turnover percentage, eligible games, and time limits — are always listed on the respective promotion page when the bonus is introduced. We strongly recommend reading bonus terms carefully before claiming.

All games available at raksasawin — including slots, live casino, fish shooting, and bingo — use a certified RNG (Random Number Generator) that is independently audited. This system ensures every game outcome is genuinely random and cannot be manipulated by anyone, including raksasawin itself.

• Players are responsible for understanding the rules and mechanics of each game before placing bets. Winning claims will not be voided due to unfamiliarity with the rules.
• In the event of technical failure affecting gameplay (disconnection, server outage), raksasawin will complete or cancel the round according to applicable policy designed to protect player interests.
• Use of automated software, bots, or other cheating methods is strictly prohibited and will result in permanent account suspension.

Raksasawin treats user privacy as a top priority. All personal data you provide — including your name, address, ID number, and financial information — is stored and processed in accordance with Privacy Policy raksasawin in effect.

Your data is used solely for platform operations, identity verification, transaction processing, and service communications. Raksasawin does not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.

You have the right to access, correct, or request deletion of your personal data in accordance with applicable data protection regulations. Data-related requests can be submitted through the raksasawin customer support team.

Raksasawin is fully committed to responsible gaming principles. Our platform provides a range of tools to help users manage their gaming activity:

• Deposit limit — Set daily, weekly, or monthly deposit limits in line with your financial capacity.
• Play time reminder — Periodic notifications to remind you of your current active session duration.
• Play break — Temporarily disable your account for a set period (24 hours, 7 days, 30 days) without losing your balance.
• Permanent self-exclusion — The option to permanently close your account is available for users who feel they need it.

If you or someone you know needs help with gambling issues, the raksasawin support team is ready to provide information and professional resources. Full details are available on the Responsible Gaming.

Raksasawin reserves the right to suspend or permanently close a user's account — with or without prior notice — if a violation of these Terms is established, including but not limited to:

• Use of false identity or misleading information during registration or verification.
• Ownership of more than one active account.
• Abusing bonuses or promotions in any way.
• Activity flagged as money laundering, fraud, or financial crime.
• Use of illegal software, bots, or cheating methods in games.
• Disruptive, threatening, or harassing behavior toward other users or raksasawin staff.

In the event of account closure due to violation, raksasawin may withhold balances associated with fraudulent activity. Balances free from suspicious activity will be returned to the user after internal investigation is complete.

Raksasawin provides services "as is" and does not guarantee that the platform will operate without interruption at all times. While we make every effort to maintain 24/7 availability, technical disruptions may occur due to factors beyond our control.

Raksasawin is not liable for losses arising from: user-side internet connection failures, disruptions to third-party banking or payment systems, investment or financial decisions made based on game outcomes, or unauthorized account access resulting from a user's failure to safeguard their login credentials.

Raksasawin reserves the right to update, modify, or replace any part of these Terms at any time due to operational needs, regulatory changes, or service improvements. Any material changes will be communicated to users via platform notifications or registered email at least 7 days before taking effect.

Minor changes that do not affect users' core rights may be applied without prior notice; however, the "Last updated" date at the top of this page will always reflect the latest version of the Terms.

These Terms are governed by and interpreted in accordance with the laws of the jurisdiction where raksasawin is registered and licensed. Should a dispute between a user and raksasawin arise that cannot be resolved through direct negotiation, both parties agree to resolve it through an internationally recognized arbitration mechanism.

Before filing a formal claim, users are encouraged to contact the raksasawin customer support team first. Most issues can be resolved quickly through direct communication. Our team is committed to responding to every complaint within 24 hours.

If you have questions about these Terms, please contact raksasawin's 24/7 customer support team via live chat on the platform or through our official email.